"Executive director Seah Seng Choon told Today it was sending StXXHub a
letter today, asking the operator to waive the penalty charge for
customers who wished to discontinue as a result of the price hike, but
were still caught in the lock-in period.
"This is because they had signed the contract based on the old rate. It
would be good of StXXHub to provide this option," he said.
StXXHub, however, is standing firm.
In response to queries yesterday, senior vice-president of cable, fixed
and IP services, Mr Thomas Ee, said there "will be options" for
subscribers who want to cancel their contracts, but "an amount of early
termination charge will be imposed in return"."
I just find it unfair as they monopolise the cable vision market in Singapore but does that mean they can increase the subscription as and when they like? Why there's such an increase? And why they do not allow consumer to terminate their contract ? In fact , it's true we (consumers) signed the contract based on the old rate and it's stated black and white that StXXhub has the rights to change the subscription fee. BUT.. is it so difficult to go an extra mile to give a penalty-free choice for consumers to terminate if they really dont wish to continue? StXXhub can even add additional clause for consumers who wish to terminate, for eg, they will not be able to subscibe to StXXhub for the next 12 months or 24 months (as to the balance of the current contract) if they do then just induce the penalty charges to them. This somehow prevent consumers to terminate their contracts and re-contract to get the promotion freebies if this is StaXXhub concern.
